Bilingual Key Account Store Operations Specialist (French)

TL;DR

Bilingual Key Account Store Operations Specialist (Operations): Supporting key accounts through store-level operational management and performance tracking with an accent on relationship management and KPI analysis. Focus on optimizing store performance, developing engagement plans, and ensuring a positive customer experience.

Location: Hybrid in Chicago, Illinois, United States (requires in-person attendance)

Salary: $60,000 - $65,000

Company

A certified B Corp social impact company operating the world's largest marketplace for surplus food to fight food waste.

What you will do

• Analyze store performance to guide daily actions and priorities.
• Provide ongoing support to stores to ensure a high-quality customer experience.
• Engage with stores to drive continuous optimization and impact.
• Develop store-level engagement plans to grow and retain partnerships.
• Collaborate with the Key Accounts team to achieve shared targets and goals.

Requirements

• Experience in relationship management with clients and key stakeholders.
• Analytical mindset with experience working with performance metrics.
• Strong communication skills, specifically the ability to be convincing over the phone.
• Bilingual proficiency in French.
• Ability to thrive in a fast-paced scale-up environment.

Culture & Benefits

• Hybrid work model combining home and office environments.
• Comprehensive benefits packages, some including up to 100% coverage.
• Extra parental leave and additional days off for significant life events.
• Paid volunteer time through the Shareback volunteering programme.
• Inclusive culture with various Employee Resource Groups (P.R.I.D.E., Women in the Workplace, etc.).