Client Success Manager (Healthcare Technology)

TL;DR

Client Success Manager (Healthcare Technology): Partner with sales and support teams to build client relationships, provide consultative guidance on hirify.global Health products like Claimsource, Denial Manager, Enhanced Claim Status, and ERA throughout the client lifecycle with an accent on implementation, optimization, and expansion. Focus on evaluating product usage, recommending configurations, executing retention strategies, and showcasing ROI in quarterly reviews.

Location: United States (remote, hybrid, or in-office; 20-25% travel to client sites required)

Salary: $100,649 - $174,459

Company

Global data and technology company powering opportunities in healthcare, financial services, automotive, and more with data, analytics, and software.

What you will do

• Acclimate to client implementations to facilitate updates, additions, and fixes.
• Partner with support, optimization, product, and development teams to resolve tickets and enhancement requests.
• Evaluate usage of Claimsource, Denial Manager, Enhanced Claim Status, and ERA products to recommend best practices and solutions.
• Develop expertise in the product suite and collaborate on quarterly business reviews highlighting successes and ROI.
• Execute strategies to improve client retention, engagement, and expansion using key metrics.

Requirements

• 5+ years in healthcare IT industry and healthcare revenue cycle
• 3+ years healthcare revenue cycle account management, claim systems, and ERA
• 2+ years with Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice
• 2+ years Salesforce or similar CRM
• 2+ years hands-on Epic expertise
• Bachelor's degree or equivalent

Nice to have

• Epic Resolute HB/PB certification

Culture & Benefits

• Competitive compensation with bonus plan
• Core benefits: medical, dental, vision, matching 401K
• Flexible work: remote, hybrid, or in-office; flexible time off, volunteer time, vacation, sick, 12 paid holidays
• Inclusion-focused culture with work/life balance, development, wellness, collaboration, recognition