Sales Business Retention Rep (Healthcare)

TL;DR

Sales Business Retention Rep (Healthcare SaaS): Manage a portfolio of National and Mid-Market customer accounts for Lippincott Solutions with an accent on driving adoption, retention, and long-term value realization. Focus on proactive engagement cadences, onboarding support, usage monitoring, and partnering on renewals and expansions.

Location: Remote from USA-GA or USA-PA

Salary: $57,400 - $98,350 USD (eligible for commission)

Company

Global provider of professional information solutions including Lippincott Solutions for healthcare, nursing, and clinical environments.

What you will do

• Manage portfolio of National or Mid-Market accounts with proactive, outcome-focused meetings and clear follow-ups
• Build trusted relationships with stakeholders, understand goals, and share feedback internally
• Support new implementations, onboarding, training coordination, and early risk mitigation
• Drive product adoption, monitor health and usage trends, partner on renewals and growth
• Maintain accurate Salesforce records, prepare usage reports, and participate in business reviews
• Leverage AI tools for efficiency and collaborate with Account Executives and teams

Requirements

• 2+ years in Customer Success, Account Management, Sales Support, or related customer-facing role
• Strong written/verbal communication; comfort leading virtual meetings (Teams, WebEx)
• Proficiency with Microsoft Office; CRM experience preferred
• Experience managing relationships and multiple priorities
• Up to 10% domestic travel

Nice to have

• 3+ years Customer Success or B2B client management
• Healthcare, nursing, or clinical experience
• SaaS/digital platforms familiarity
• Customer presentations, account plans, project plans, or training experience
• Salesforce proficiency; interest in AI/productivity tools

Culture & Benefits

• Competitive benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Commuter Benefits
• Tuition Assistance, Vacation, Sick Time, Paid Parental Leave
• Remote work with some onsite interviews possible

Hiring process

• Interviews without AI tools or external prompts; virtual backgrounds removed
• May require onsite appearance at hirify.global office
• Assess skills, experience, communication; AI use disqualifies