Customer Success Associate (Healthcare SaaS)

TL;DR

Customer Success Associate (Healthcare SaaS): Managing and growing provider relationships on a price transparency platform with an accent on strategic account management, retention, and value realization. Focus on bridging tactical support with strategic account growth, optimizing revenue cycle workflows, and improving customer retention.

Location: Must be based in the United States

Salary: $100K – $115K

Company

hirify.global is a Series C price transparency platform for finance leaders across healthcare.

What you will do

• Develop and execute strategic account plans to drive customer engagement, retention, and expansion.
• Assume ownership of customer relationships, leading meetings and delivering product training on new features.
• Manage the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management.
• Collaborate with Product, Engineering, and Sales teams to communicate customer feedback and identify workflow gaps.
• Synthesize customer insights and data trends into actionable next steps and present findings to leadership.

Requirements

• Bachelor’s Degree in Business, Healthcare Management, or a related field.
• 3+ years of experience in a customer-facing role, preferably within healthcare, SaaS, or consulting.
• Strong foundation in customer success principles, including retention strategy and success planning.
• Exceptional communication skills with executive presence and the ability to translate complex data into insights.
• Must be based in the United States.

Nice to have

• Background in Revenue Cycle Management (RCM), managed care, payer contracting, or EHR systems (Epic, Cerner, athenahealth).
• Familiarity with CMS price transparency, No Surprises Act (NSA), or GFE/AEOB regulations.
• Experience supporting data-driven SaaS platforms or APIs.
• Proficiency with Salesforce and healthcare interoperability analytics.

Culture & Benefits

• Competitive pay with equity options and a 401(k) with 4% matching.
• Comprehensive health care options (Medical, Dental, Vision) with FSA, DCFSA, and HSA.
• Unlimited PTO and generous paid family leave.
• Fully remote work with flexible hours and a $750 work-from-home setup budget.
• Paid quarterly in-person co-working weeks and monthly health and wellness benefits.