Carrier Risk Operations Manager (Logistics)

TL;DR

Carrier Risk Operations Manager (Logistics): Leading the Carrier Risk Investigation program to vet new carriers and monitor for fraud and identity theft with an accent on marketplace integrity and operational scaling. Focus on optimizing vetting workflows, managing a high-performance investigative team, and collaborating with product teams to refine risk-scoring algorithms.

Location: Hybrid schedule out of the Chicago office (USA)

Salary: $79,000–$97,000

Company

hirify.global is a technology-driven logistics brokerage that helps companies move goods more reliably and efficiently using real-time data.

What you will do

• Lead and mentor a team of Carrier Risk Investigators, managing performance and developing training on fraud trends and digital forensics.
• Optimize carrier vetting workflows to increase throughput and implement automation through lean methodologies.
• Define and track KPIs, conducting root cause analysis on fraud incidents to close gaps in the vetting funnel.
• Collaborate with Product and Engineering teams to influence internal risk-scoring algorithms.
• Coordinate with Onboarding and Carrier Support teams in Monterrey, MX, to ensure 24/7 operational continuity.
• Act as the primary escalation point for high-stakes carrier disputes and urgent fraud investigations.

Requirements

• 5+ years of experience in freight or logistics.
• At least 2 years in a management or supervisory role.
• Ability to work a hybrid schedule in Chicago.
• Strong communication skills for interacting with executive leadership.
• Ability to manage team operations and multiple stakeholders simultaneously.

Nice to have

• Bachelor's degree.
• Proficiency in Microsoft and Google Suite.
• Project management experience.
• Experience working with off-shore and near-shore teams.

Culture & Benefits

• Company-sponsored health, dental, and vision plans.
• 401k matching program.
• Financial and mental wellness benefits.
• Parental leave and disability coverage.
• Life insurance and potential performance or sales incentive bonuses.