Account Manager (Commercial Real Estate)

TL;DR

Account Manager (Sales Intelligence): Managing client relationships and driving platform adoption for a commercial real estate prospecting tool with an accent on renewals, retention, and ROI demonstration. Focus on onboarding new clients, monitoring account health metrics, and identifying expansion opportunities.

Location: Hybrid: Must be based in Boston or New York City (in-office 3 days per week)

Salary: $50,000 - $60,000 per year + uncapped commission & bonuses

Company

Biscred (by hirify.global) is a sales intelligence and prospecting platform for the commercial real estate industry currently undergoing a radical AI transformation.

What you will do

• Drive client adoption, satisfaction, and retention by acting as a trusted strategic partner.
• Onboard new clients through personalized training and setup tailored to their specific workflows.
• Proactively monitor usage and health metrics to identify churn risks and maintain engagement.
• Define success metrics and demonstrate ROI to secure account renewals.
• Collaborate with Account Executives to identify and execute upsell and cross-sell opportunities.
• Serve as the voice of the customer by relaying feedback to product, sales, and marketing teams.

Requirements

• Proven ability to build strong relationships and understand complex client needs.
• Comfortable working in a small, fast-paced team environment.
• Skill in translating complex technical tools into simple, actionable results for users.
• Data-savvy approach to analyzing usage patterns and developing proactive strategies.
• Track record of meeting or exceeding goals related to renewals and retention.

Culture & Benefits

• Competitive base salary with uncapped commissions and bonuses.
• Comprehensive Medical, Dental, and Vision insurance.
• 401K, Flexible Spending Account (FSA), and Health Savings Account (HSA).
• Unlimited vacation days, 7 paid sick days, and 9 paid holidays.
• Pet-friendly offices and a culture that values curiosity and kindness over bureaucracy.