Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Nurturing and expanding relationships with mid-market customers to drive retention and identify growth opportunities with an accent on account planning and relationship management. Focus on executing cross-sell/upsell strategies, managing contract negotiations, and ensuring successful software adoption.

Location: Hybrid in Dubai, United Arab Emirates (local office attendance required)

Company

hirify.global is a global leader in process intelligence and automation, trusted by over 10,000 organizations to accelerate digital transformation through its automation platform.

What you will do

• Build and execute account plans and sales strategies to drive seamless delivery and account penetration for top accounts.
• Manage long-term relationships as a trusted advisor and primary point of contact for assigned customers.
• Identify and close cross-sell and upsell opportunities through internal advocacy and needs assessment.
• Lead contract renewals and negotiate terms to ensure high customer retention rates.
• Conduct high-level product demos and develop customer roadmaps to align solutions with business objectives.
• Collaborate cross-functionally to escalate customer issues and provide feedback for product improvements.

Requirements

• Bachelor's degree in Marketing, Business, or a related field.
• 2-5 years of experience in a customer-facing direct selling role, ideally within a SaaS organization.
• Proven track record of consistently achieving and exceeding sales quotas.
• Experience working within Microsoft and/or Salesforce environments.
• Strong communication, negotiation, and presentation skills.
• Must be based in Dubai, UAE for a hybrid work arrangement.

Nice to have

• Familiarity with Customer Relationship Management (CRM) software.

Culture & Benefits

• Hybrid working model emphasizing both flexibility and intentional collaboration.
• Global Gratitude and Recharge Days.
• Flexible paid time off policy and paid parental leave.
• Employee wellness programs and counseling resources.
• Meaningful peer recognition, awards, and community impact volunteer time.
• Opportunities for intercultural learning and global community growth.