Director, GTM Operations (SaaS)

TL;DR

Director, GTM Operations (SaaS): Building and scaling the GTM engineering roadmap and operational infrastructure for a cloud-native utility platform with an accent on system architecture, data pipelines, and revenue predictability. Focus on transitioning from manual processes to automated workflows, integrating AI-powered tooling, and establishing a scalable marketing operations foundation.

Location: Remote, based in the US (EST timezone preferred)

Company

High-growth cloud-native software company modernizing the utility industry with a purpose-built customer service and operations platform.

What you will do

• Lead GTM operations end-to-end, owning prioritization, delivery cadence, and operational accountability.
• Manage and develop two direct reports: the Manager of GTM Systems & Analytics and the Manager of Field Operations.
• Define the technical vision for GTM infrastructure, focusing on automation and reducing external Salesforce dependency.
• Establish marketing operations infrastructure from the ground up, including HubSpot administration and Salesforce integration.
• Own data integrity and governance across the GTM stack to create a single source of truth for revenue data.
• Optimize opportunity-to-bookings workflows and deal desk mechanics to eliminate operational friction.

Requirements

• 7+ years of experience in revenue, GTM, or sales operations within a B2B SaaS environment.
• Proven experience in direct people management.
• Strong technical understanding of Salesforce architecture, data pipelines, and system integrations at a design level.
• Experience building or maturing marketing operations infrastructure using HubSpot or equivalent tools.
• Ability to translate high-level strategic roadmaps into weekly tactical execution and troubleshooting.
• Must be based in the United States.

Culture & Benefits

• Remote-first environment with flexible working hours across North America.
• Comprehensive health, dental, vision, and life insurance from day one.
• Hardware package including a MacBook and a $800 home workspace allowance.
• Generous PTO, unlimited sick days, and 401k matching (US).
• Annual $2,500 development fund, tuition assistance, and Book Bounty program.
• Annual company events and team offsites for connection.