Head of Retention & Monetisation (SaaS)

TL;DR

Head of Retention & Monetisation (SaaS): Leading the strategic direction for Activation, CRM, and Monetization squads to build an autonomous retention engine with an accent on behavioral interventions and pricing experimentation. Focus on designing AI-native growth workflows, optimizing NRR/LTV, and implementing a systems-first approach to reduce churn in a high-volume B2B environment.

Location: Remote (Must be based in Europe)

Company

hirify.global is a fast-growing B2B SaaS scale-up leading the vacation rental industry, empowering property owners worldwide to manage and grow their businesses through technology.

What you will do

• Architect a "systems-first" retention model, shifting from reactive saves to proactive, behavioral interventions based on data signals.
• Personally design, execute, and analyze the monetization roadmap, focusing on pricing and packaging experiments.
• Lead the GTM organization's AI transformation by building churn-prediction agents and automating personalized re-engagement at scale.
• Partner with Engineering and Data teams to instrument product events that translate user behavior into actionable growth signals.
• Manage and mentor the Activation and CRM squads, setting high standards for experimentation quality and delivery velocity.

Requirements

• 8–12 years of experience in Growth, Lifecycle, or Retention within B2B SaaS.
• Proven track record of shipping AI-native automations or workflows currently in production.
• Deep fluency in monetization, including value metrics, tier design, and NRR/LTV analysis.
• Expertise in CRM orchestration (HubSpot/Braze), product analytics (Amplitude/Mixpanel), and SQL.
• Strong statistical rigor in cohort analysis, ICE prioritization, and statistical significance.
• Must be based in Europe.

Culture & Benefits

• Full remote flexibility and a truly international team environment.
• 25 working days of paid vacation and Jornada Intensiva in August.
• Premium health, dental, and mental health support via Alan.
• €150 monthly meal allowance and full home office gear (table, ergonomic chair, and monitor).
• Free Spanish language classes and professional development in an AI-native growth org.