Key Account Manager (Physical Security)

TL;DR

Key Account Manager (Physical Security): Managing strategic relationships with major end-customer accounts with an accent on long-term growth and cross-functional coordination. Focus on designing technical solutions, conducting site surveys, and overseeing the implementation of complex physical security systems.

Location: Remote (USA). Ideal candidate should reside in the Austin, TX area

Salary: $135,000–$155,000 annually (OTE)

Company

A network technology leader providing innovative video surveillance, access control, and audio systems enhanced by intelligent analytics.

What you will do

• Act as the primary point of contact for major end-customer accounts with a focus on multi-year, multi-region relationships.
• Strategically manage accounts to deepen the relationship across product lines and geographical boundaries.
• Lead the sale and implementation process, including delivering proposals and managing pilot installations.
• Coordinate cross-functional resources between sales, business development, marketing, and technical services.
• Perform account design tasks such as site surveys, camera placement, and 3rd party integration recommendations.
• Maintain precise documentation of product configurations and account progress in Salesforce.

Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering, Network Engineering, or Information Systems.
• 5+ years of experience in Sales, Key Account Management, Sales Engineering, or Project Management.
• Strong knowledge of the physical security market and video transport protocols.
• High level of technical ability for conducting proof of concepts, pilots, and troubleshooting.
• Ability to travel up to 60% of the time.
• Must be based in the USA.

Nice to have

• Experience with Salesforce.

Culture & Benefits

• Friendly, open, and collaborative work culture that encourages thinking beyond the expected.
• Strong commitment to inclusion, diversity, and sustainability.
• Opportunity to work within a global team across 50+ countries.
• Permanent employment with a focus on professional development.