Account Manager and Solution Architect (Fintech)

Location: Remote in Brazil, São Paulo

Compensation: R$225,000–R$375,000 per year, plus equity and bonus.

Company

Sardine provides an agentic risk platform for fraud prevention, payments risk, compliance, and automated fraud and AML operations.

What you will do

• Manage strategic relationships with large enterprise accounts and serve as the primary customer contact.
• Identify expansion and upsell opportunities to increase customer ROI and account revenue.
• Own end-to-end implementation and go-live processes in collaboration with Implementation Engineers and Product Managers.
• Translate complex product and technology issues into actionable fraud prevention and compliance solutions.
• Build, monitor, and communicate fraud rates, system-performance metrics, and other customer KPIs.
• Collaborate with Solutions Architects, Data Scientists, and Data Analysts to identify fraud typologies and communicate findings to customers.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field.
• Full professional fluency in Portuguese, English, and Spanish, with strong presentation skills.
• 7+ years of experience in B2B SaaS account management, customer success, or solutions architecture.
• Experience with at least two of payments, fraud, crypto, or compliance.
• Familiarity with the Brazilian market, payment processing, fraud typologies, and KYC/AML/sanctions screening.

Nice to have

• Experience using BI tools and AI to support analysis and decision-making.
• Working knowledge of API integrations and first-level technical support.
• Experience with Salesforce, Pylon, Notion, and the Sardine Dashboard.

Culture & Benefits

• Remote-first culture with a globally distributed team and flexible work location within Brazil.
• Flexible paid time off and a year-end break.
• Health, dental, and vision insurance for employees and dependents.
• Equity with early exercise available for all options, including pre-vested options.
• Home-office, meal, social meet-up, health and wellness, and learning stipends.