Field Service Technician

TL;DR

Field Service Technician: Install, service, and upgrade mailroom/software/locker equipment at customer sites with an accent on diagnosing and resolving technical issues. Focus on troubleshooting complex problems, training customers, and managing service inventory.

Location: Dallas, United States (onsite with up to 100% travel required)

Company

hirify.global supports businesses in digital transformation and growth with reliable, secure, and sustainable automation processes via digital and physical channels.

What you will do

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose and troubleshoot technical issues, providing effective solutions.
• Collaborate with customers to understand requirements and offer technical recommendations.
• Provide training and guidance on product operation and maintenance.
• Perform routine maintenance and manage stock of replacement parts.
• Document technical issues for escalation and evaluate needs for additional products or services.

Requirements

• High School Diploma/GED or equivalent, 1-2 years in electrical/mechanical installation and repair
• 1-2 years customer service experience with strong communication skills
• Ability to diagnose, repair equipment, and solve problems independently
• Strong organizational skills, attention to detail, and adaptability
• Willingness to travel up to 100% to customer sites, valid driver's license, clean driving record
• Capable of lifting or moving 55 lbs

Culture & Benefits

• Diverse teams fostering connections with clients and each other
• Opportunities to grow career, develop skills, and make real impact
• Future-focused environment leading in secure and sustainable business connections