IT Support Specialist

TL;DR

IT Support Specialist: Provide day-to-day technical support for hardware, software, and network issues ensuring teams stay productive with an accent on quick troubleshooting, system maintenance, and security best practices. Focus on resolving issues efficiently, supporting internal events, and embracing AI tools while applying critical thinking.

Location: Omaha, NE

Compensation: $30-$35 per hour

Company

Leading residential construction management platform empowering contractors to control financials, schedules, team workflows, and client relationships in one system.

What you will do

• Provide day-to-day technical support for hardware, software, and network issues
• Troubleshoot and resolve issues quickly, escalating when needed
• Maintain and support IT systems, including installations, upgrades, and device setup
• Apply security updates and follow best practices to keep systems protected
• Track support requests and maintain clear, accurate documentation
• Support internal events with audio and video setup and troubleshooting

Requirements

• 1+ year of IT support or related experience preferred
• Familiar with Windows, macOS, Microsoft Office, and basic networking
• Strong problem-solving skills and clear communication with nontechnical users
• Organized and able to manage multiple priorities
• Understanding of IT security fundamentals
• Able to lift and move equipment as needed

Culture & Benefits

• Exceptional health packages including medical, dental, vision, life insurance, short- and long-term disability
• 401(k) plan with company matching contributions
• Generous paid time off, 11 paid holidays, personal days, parental leave, and paid sabbaticals
• Volunteer time off, wellness program, and onsite fitness center
• Opportunities for hybrid or remote work, technology reimbursement
• Free daily lunches at HQ office and monthly team events