IT Endpoint Support Tech

TL;DR

IT Endpoint Support Tech (Healthcare IT): Providing Tier 1 and 2 on-site technical support for endpoint devices within healthcare facilities with an accent on customer service and issue resolution. Focus on maintaining endpoint hardware and software, managing user incidents via Service-Now, and ensuring high system reliability in a medical environment.

Location: On-site at hirify.global facilities in Cambridge, OH

Company

hirify.global is a comprehensive health system dedicated to wellness and lifelong partnership in healthcare.

What you will do

• Provide Tier 1 & 2 technical support for PCs, mobile devices, and peripherals at assigned sites.
• Address and resolve user incidents and requests, ensuring successful outcomes and minimal friction.
• Collaborate on knowledge-base articles to maintain support consistency across the enterprise.
• Perform installation and relocation of endpoint equipment as needed.
• Conduct regular rounding to departments to build relationships and gather feedback for improvement.
• Participate in organization-wide on-call rotations for high-priority issues.

Requirements

• High School diploma or GED.
• 1 year of experience in IT support or CompTIA A+ Certification.
• Basic knowledge of PCs, mobile devices, endpoint OS, and peripherals.
• Working knowledge of information security principles and MS Office applications.
• Ability to work on-site in Cambridge, OH.

Nice to have

• Bachelor’s Degree in IT/Support.
• ITIL Foundation certification.
• Experience with Service-Now, Microsoft Configuration Manager, and CMDB.
• Microsoft Certified Professional (MCP) certification.
• Experience in a large-scale IT environment (35,000+ devices and users).

Culture & Benefits

• Caring work environment focused on wellness and lifelong learning.
• Culture of safety, quality, and efficiency as a High Reliability Organization (HRO).
• Equal opportunity employer with full compliance with state and federal regulations.
• Focus on professional growth and community achievement.