Head Of Cold Calling Operations

Head Of Cold Calling Operations

Role overview

We’re looking for a Founding Head of Cold Calling Operations to build and scale our in-house cold calling engine from the ground up. You’ll own the full operation - from hiring and training callers to dialing strategy, quality control, and lead output. This role exists to create a predictable, scalable source of high-quality motivated seller leads that directly drives marketplace growth and revenue.

What You’ll Be Doing:

• Build the cold calling operation from scratch, including structure, hiring plan, and processes
• Hire, train, and manage callers, team leads, and QA as the team scales from 2-3 to 30-50+ people
• Design and optimize dialing strategy, number rotation, warm-up, and deliverability to maintain high connect rates
• Set up and improve lead qualification standards to ensure every lead is marketplace-ready and compliant
• Monitor performance metrics (connect rate, leads per caller, rejection rate, cost per lead) and act on them daily
• Work closely with product, data, and engineering teams to integrate dialer, CRM, and lead pipelines
• Run real-time coaching and performance management during US calling hours to improve team output and quality

What Makes You a Strong Fit:

• 5+ years of hands-on experience in cold calling operations, preferably in real estate wholesaling
• Proven track record building or scaling outbound calling teams (10-50+ callers) from scratch
• Deep understanding of dialing systems, number reputation, spam flagging, and call deliverability
• Experience working with CRMs and dialers such as ReadyMode, Podio, GoHighLevel, or similar
• Strong analytical mindset - comfortable managing performance through metrics and making fast decisions
• Ability to personally execute (set up campaigns, run calls, debug issues) - not just manage
• Advanced English (daily communication with US-based teams, reporting to leadership, live coaching)
• Availability to work overlapping US business hours and manage operations in real time

Bonus if you have:

• Experience in US real estate wholesaling or motivated seller lead generation
• Experience managing offshore teams (Philippines, Egypt, Pakistan, Latin America)
• Familiarity with TCPA compliance and state-level calling regulations
• Background in list stacking, data sourcing, and lead generation strategy
• Russian or Ukrainian language skills