Client Success Manager

TL;DR

Client Success Manager (Healthcare/Pharma): Manage key account portfolios for drug discount data exchange technology with an accent on client relationships, satisfaction, retention, and growth. Focus on developing strategic account plans, identifying expansion opportunities, analyzing data for ROI insights, and collaborating with internal teams.

Location: Remote - USA. Candidate must be authorized to work in the United States without company sponsorship.

Salary: $150,000 - $195,000

Company

Second Sight Solutions, a subsidiary of hirify.global (BRG), is a health technology company reimagining drug discount data exchange for manufacturers and customers.

What you will do

• Build and maintain strong client relationships as their trusted advisor.
• Drive account growth by identifying expansion opportunities and demonstrating ROI.
• Monitor customer satisfaction, address issues, and ensure high retention.
• Develop and execute tailored account plans with regular check-ins.
• Collaborate with internal teams to meet client needs and resolve issues.
• Provide market insights from trends and feedback to inform product and marketing strategies.
• Prepare reports on account status, forecasts, and analytics for stakeholders.

Requirements

• Bachelor's degree required; BS preferred.
• Minimum 7 years as Client Success Manager or similar in healthcare software or pharmaceutical consulting.
• Experience with Top 20 global pharma companies at senior executive level.
• Leadership in change management for large organizations adopting technology.
• Strategic navigation of organizations for business value relationships.
• Extensive data analysis and compelling presentations to customers.
• Experience developing and utilizing account plans for success.

Nice to have

• Basic coding experience.

Culture & Benefits

• Freedom to create, collaborate, and grow in a trusting culture.
• Work with industry expert leaders who challenge the status quo.
• Agility and connectivity-focused environment with interdisciplinary teams.
• Global reach and resources for complex challenges.