Customer Success Manager, Strategic

TL;DR

Customer Success Manager, Strategic (SaaS): Manage long-term success of largest customers including franchise systems and multi-location enterprises with an accent on product adoption, evangelism, and partnership building. Focus on analyzing user engagement data, collaborating on product enhancements, and driving customer satisfaction through business reviews and proactive initiatives.

Location: US Remote, <15% travel nationwide

Salary: $104,500–$139,700 USD (US residents), commission-eligible

Company

hirify.global is a leading SaaS platform for field service management.

What you will do

• Develop strong relationships with corporate contacts in strategic accounts.
• Coach and train on product best practices for staff, franchise owners, and end users.
• Collaborate with customers and product managers on enhancement requests.
• Act as SME on custom features and manage adoption initiatives.
• Analyze engagement data, gather product intelligence, and present business reviews.
• Handle escalations, update records, identify improvements, and assist with onboarding.

Requirements

• 5+ years managing multiple accounts/projects with proven success
• Self-starter thriving in fast-paced environment, strong account and project management skills.
• Quick learner of software, proactive problem-solver with communication skills.
• Team player able to handle ambiguity and <15% travel nationwide.

Culture & Benefits

• Flextime, flexible time off, comprehensive onboarding, leadership training, recognition programs.
• Holistic health: company-paid medical/dental/vision, FSA/HSA, 401k match, telehealth.
• Life support: parental leave, fertility services up to $20k, pet insurance, financial tools.