Field Services Technician II (Healthcare)

TL;DR

Field Services Technician II (Healthcare): Providing front-line technical support and onsite resource management for healthcare clients with an accent on hardware deployment, network troubleshooting, and end-user support. Focus on resolving technical issues in real-time, performing site assessments, and maintaining system stability across multiple regional sites.

Location: Onsite daily in West Des Moines, IA. Travel required to additional client locations across Iowa, South Dakota, and Minnesota.

Company

Leading provider of managed IT services, cybersecurity, and healthcare technology solutions.

What you will do

• Serve as the primary onsite technical support resource for end users at a corporate office and regional sites.
• Troubleshoot and resolve hardware, software, and network issues while managing tickets according to SLAs.
• Perform site assessments, hardware installations, and deployment of PCs and networking equipment.
• Support Windows OS, Microsoft 365, and cloud-based systems such as Azure and AWS.
• Maintain accurate technical documentation in IT Glue and adhere to change management standards.
• Collaborate with Service Desk and Engineering teams for issue escalation and provide guidance to junior technicians.

Requirements

• Must be able to work onsite daily in West Des Moines, IA.
• Ability to travel regionally across Iowa, South Dakota, and Minnesota.
• 2–4 years of experience in IT support or field services.
• Strong troubleshooting skills and experience supporting users in a professional environment.
• High School Diploma or GED; Associate’s or Bachelor’s degree in IT preferred.
• Excellent communication and customer service skills.

Nice to have

• CompTIA A+ or Network+ certifications.
• Experience with MSP tools (RMM, ticketing systems).
• Familiarity with cloud platforms (Azure, AWS).
• Experience with basic networking and infrastructure support.

Culture & Benefits

• Fast-growing and collaborative technology company environment.
• Opportunities for direct impact through close client interaction.
• Exposure to a diverse range of technologies and environments.
• Clear paths for career growth and professional development.