Junior Account Operations Manager

TL;DR

Junior Account Operations Manager: Perform QA on team communications across tools like Gmail, Slack, Gong, and Salesforce with an accent on assessing interactions, refining frameworks, and tracking KPIs. Focus on optimizing operations, analyzing data trends, conducting training workshops, and overseeing onboarding.

Location: Hybrid work (3 office days / 2 WFH) in Vilnius with WFA options

Gross salary: 2100 - 2700 EUR/month

Company

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What you will do

• Perform recurring QA on team communication across Gmail, Slack, Gong, and Salesforce
• Assess customer interactions, refine QA frameworks, and track communication KPIs
• Optimize team operations, maintain knowledge bases, and improve processes
• Analyze data to identify trends and support customer-related strategies
• Assist with CRM management, reporting, and ad hoc operational initiatives
• Conduct workshops and training on communication and operational excellence
• Oversee onboarding, ensuring new hires align with company standards

Requirements

• Prior experience in customer management roles (CS, AM, Sales)
• Strong English verbal and written communication skills
• Experience in Customer Operations or Sales Enablement
• Background in communication assessment and training
• Familiarity with customer management tools (e.g., Salesforce, Jira, MixMax, Gong)
• Proven track record of suggesting process improvements and mentoring others

Culture & Benefits

• Vast internal & external learning resources
• Guilds, communities & 500+ professionals by your side
• Tesonet network & knowledge sharing
• Yearly workation
• Year-round internal & Tesonet community events
• Team building budget
• Cyber City office perks
• Hybrid work (3 office days/ 2 WFH) & WFA options
• Latest tools, gadgets & tech stack
• Extra days off
• Special Tesonet product deals
• Private health insurance
• 24/7 gym
• Physical well-being specialists
• Psychologist/psychotherapist sessions
• Inclusive family-related time-off policy