Customer Success Associate - German

TL;DR

Customer Success Associate - German (Hospitality SaaS): Support SMB customers transitioning from onboarding to active hirify.global product users with an accent on value drivers like Guest Experience, Increasing Revenue, and Efficiency. Focus on Discover-Engage-Adopt methodology, leveraging AI for whitespace analysis, scaled engagements, product adoption, upsell opportunities, and cross-functional collaboration to drive retention and account value.

Flexible, hybrid working options. Work from anywhere for a few weeks each year through Workation policy. Relocation options available after 1 year.

Company

Hotel tech unicorn valued at $2.5B powering cloud property management solutions for global hospitality brands across 85+ countries.

What you will do

• Drive customer success using value drivers: Guest Experience (e.g., journey, payments), Increasing Revenue (e.g., management, space utilization), Efficiency (e.g., automation).
• Execute Discover: Analyze market whitespace for adoption/upsell opportunities, automate customer journeys.
• Execute Engage: Scale one-to-many interactions via journeys, community, webinars, targeted outreach with AI.
• Execute Adopt: Close opportunities for usage, upsell, retention aligned to value drivers.
• Collaborate with onboarding/support teams to prevent churn, act as trusted advisor maximizing product value.
• Guide customers on blockers, communicate needs to product teams cross-functionally.

Requirements

• Experience in cross-functional, customer-facing roles.
• Experience in SaaS and/or hospitality industry.
• Ability to prioritize tasks by value, timeline, interdependencies.
• Creative thinking, analytical skills, quick response in customer interactions.
• Ability to grasp technological and business concepts.
• Fluency in English and German

Nice to have

• Experience using Gainsight, Salesforce, Confluence, Slack.

Culture & Benefits

• Company share program, best-in-class parental leave (6 months primary, 2 months secondary).
• Unlimited paid holiday, monthly EDGE time for personal growth.
• One-off home office setup budget, monthly WFH/healthcare allowances.
• Local benefits including regional healthcare, team events, socials.
• Open communication, Slack channels for interests, weekly all-hands with leadership.
• Freedom to innovate, collaborative environment balancing ambition with fun and support.