Manager, Soft Brands (Hospitality SaaS)

TL;DR

Manager, Soft Brands (Hospitality SaaS): Overseeing a regional portfolio of Soft Brands customers and leading a team of Account Executives with an accent on sales strategy, customer success, and value realization. Focus on coaching a high-performing team, strategic account planning, and driving long-term growth for enterprise hospitality clients.

Location: Must be based in the EU or UK with easy access to an international airport for client travel

Company

A Hotel Tech unicorn providing a cloud-based property management solution to global hospitality brands to accelerate their digital transformation.

What you will do

• Lead, coach, and develop a team of Account Executives managing Soft Brand accounts across Europe.
• Drive performance excellence through goal setting, ongoing coaching, and career development.
• Own strategic account planning and long-term growth roadmaps in partnership with the VP of Enterprise.
• Monitor account health and proactively address risks to preserve high customer satisfaction.
• Act as the primary escalation point for regional go-to-market teams.
• Collaborate cross-functionally with Product, Commercial, and Operations to ensure execution alignment.

Requirements

• Proven success in SaaS account management, customer success, or enterprise sales, ideally with franchise or multi-property clients.
• People management experience with a coaching mindset and a track record of developing teams.
• Strong commercial acumen and experience engaging C-level stakeholders.
• Excellent stakeholder management and communication skills.
• Ability to operate effectively within a dynamic scale-up environment.
• Based in EU/UK with easy access to an international airport.

Culture & Benefits

• Participation in the company share program.
• Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary).
• Unlimited paid holiday and a flexible Workation policy for working from other countries for a few weeks each year.
• Flexible, hybrid working options and a one-off home office setup budget.
• Monthly "EDGE" time dedicated to personal exploration, development, and growth.
• Monthly working-from-home and healthcare allowances.