Manager, Soft Brands (SaaS)

TL;DR

Manager, Soft Brands (SaaS): Overseeing a regional portfolio of Soft Brands customers and leading a team of Account Executives to drive sales and customer success with an accent on people management and strategic account growth. Focus on coaching high-performing teams, designing long-term growth roadmaps, and optimizing customer value realization.

Location: Must be based in the EU or UK with easy access to an international airport for client travel.

Company

A Hotel Tech unicorn valued at $2.5b, providing cloud-based property management solutions to accelerate digital transformation for global hospitality brands.

What you will do

• Lead, coach, and develop a team of Account Executives managing Soft Brand accounts across Europe.
• Drive performance excellence through goal setting and continuous career development.
• Own strategic account planning and long-term growth roadmaps in partnership with the VP of Enterprise.
• Monitor account health and proactively address risks to preserve high customer satisfaction.
• Act as the regional escalation point for go-to-market teams.
• Collaborate cross-functionally with Product, Commercial, and Operations to ensure strategic alignment.

Requirements

• Proven success in SaaS account management, customer success, or enterprise sales, ideally with franchise/multi-property clients.
• People management experience with a coaching mindset and a track record of developing high-performing teams.
• Strong commercial acumen with experience engaging C-level stakeholders.
• Experience working in a dynamic, scale-up environment.
• Familiarity with Salesforce, Atlassian, and reporting/analytics tools.
• Must be based in the EU or UK with ability to travel internationally.

Culture & Benefits

• Participation in the company share program.
• Best-in-class parental leave (6 months fully paid for primary caregivers).
• Unlimited paid holiday and a flexible Workation policy for temporary remote work.
• Flexible, hybrid working options and a one-off home office setup budget.
• Monthly "EDGE" time dedicated to professional exploration and development.
• Healthcare allowances and regional benefits tailored to location.