Associate III, Sales Support (IT Distribution)

TL;DR

Associate III, Sales Support (IT Distribution): Processing customer orders and supporting sales teams with an accent on order validation, account monitoring, and cross-functional communication. Focus on ensuring compliance with company policies, managing order escalations, and analyzing sales metrics.

Location: Hybrid (Taguig City, Philippines) — 10 days RTO per month

Company

A leading global technology distributor driving the worldwide IT sales channel for technology manufacturers and cloud providers.

What you will do

• Process customer orders efficiently, verifying product availability, pricing, and delivery timelines.
• Provide administrative support to inside sales representatives and prepare product/license quotes.
• Track account activity for assigned customer groups and generate reports on sales performance.
• Coordinate with sales management and customer service to handle order changes and escalations.
• Work cross-functionally with internal teams, including credit, logistics, and supply chain.

Requirements

• College degree or High School Diploma with at least 3 years of functional experience.
• Minimum 2 years of BPO experience in any line of business.
• Must be based in the Philippines to support a hybrid work model (10 days RTO/month).
• Proficiency in MS Excel, specifically functions such as vlookup and pivot tables.
• Good English communication skills.
• Willingness to work day shift aligned with the AU time zone.

Nice to have

• Background in the supply chain or IT distribution industry.

Culture & Benefits

• Opportunities to accelerate your career within a global technology ecosystem.
• Dynamic environment focusing on shaping the future of IT sales channels.
• Collaborative corporate culture with a global reach.