UAE National Sales And Customer Care Associate (Ecommerce)

TL;DR

Sales and Customer Care Associate (Ecommerce): Supporting day-to-day sales operations and delivering exceptional customer service across multiple touchpoints with an accent on order management and customer enquiry conversion. Focus on resolving complex customer escalations, maintaining CRM accuracy, and collaborating with cross-functional logistics and merchandising teams.

Location: Dubai. Must be a UAE National

Company

hirify.global is a luxury e-commerce destination providing a seamless shopping experience for high-end fashion and beauty.

What you will do

• Respond to customer enquiries across phone, email, chat, and social channels with professionalism.
• Convert sales enquiries into orders by understanding customer needs and recommending products.
• Process orders, amendments, cancellations, and refunds in compliance with company policy.
• Monitor order fulfilment and delivery status, proactively communicating exceptions to customers.
• Collaborate with Merchandising and Logistics to confirm product availability and delivery timelines.
• Maintain and update customer records, knowledge bases, and FAQ resources within the CRM.

Requirements

• Must be a UAE National
• Bachelor’s degree in Business, Sales, Customer Service, Hospitality, or a related field.
• 1–3 years of experience in customer service, retail sales, or e-commerce customer care.
• Excellent verbal and written communication skills in English (mandatory)
• Experience using CRM, order management, or ticketing systems.
• Proficiency with Microsoft Office or Google Workspace.

Nice to have

• Additional language skills beyond English.

Culture & Benefits

• Opportunity to develop professional skills within a fast-paced e-commerce environment.
• Clear development paths and access to continuous training.
• Collaborative work environment involving cross-functional team interaction.
• Part of a diverse and supportive team culture.