Arabic-Speaking Customer Experience Officer (Financial Services)

TL;DR

Customer Experience Officer (Financial Services): Handling client inquiries via multiple channels and managing personal clientele analysis with an accent on maintaining high-level service and relationship management. Focus on promoting products and collaborating across departments to achieve targeted results.

Location: On-site in Dubai, UAE. Valid work permit required.

Company

A global financial services provider specializing in trading and investment solutions.

What you will do

• Handle client inquiries via live chat, email, and telephone.
• Perform personal clientele analysis and execute necessary actions.
• Ensure high-level service delivery for all client interactions.
• Promote available products and services to existing and prospective clients.
• Build and maintain strong relationships with the client base.
• Collaborate with internal departments to reach team goals.

Requirements

• Degree in a business-related field.
• Fluent Arabic speaker.
• Excellent oral and written English skills.
• Strong communication, interpersonal, and organizational skills.
• Computer literacy and ability to multitask.
• Valid work permit required.

Nice to have

• Experience in client handling within the financial services sector.

Culture & Benefits

• Attractive remuneration package.
• Intellectually stimulating work environment.
• Opportunities for personal development and international training.
• Provision of employment visa and medical insurance.

Hiring process

• Introductory chat with Talent Acquisition.
• First interview with the future team.
• Language proficiency check.
• Live technical session.