Client Operations Manager (Healthtech)

TL;DR

Client Operations Manager (Healthtech): Managing day-to-day operations for strategic partner programs with an accent on partner onboarding, implementation, and technical integration. Focus on optimizing operational stacks, managing eligibility data flows, and coordinating between external partners and internal engineering teams.

Location: Must be based in the US. Remote if outside NYC or Princeton, NJ; otherwise, hybrid (2x/week) is required.

Salary: $78,320–$103,680

Company

hirify.global is a consumer-led digital health company that combines personalized medication with behavior change science to help people build lasting healthy habits.

What you will do

• Own end-to-end partner onboarding and implementation, driving timelines and ensuring successful go-lives.
• Serve as the primary operational contact for strategic partners, managing technical integrations and eligibility files.
• Translate partner needs into actionable technical requirements for Engineering and internal Operations teams.
• Lead UAT cycles, monitor post-launch files, and establish SOPs for data and billing issue resolution.
• Liaise with claims billing operations to support RCM system setup and track CPT code trends.
• Maintain partner reporting infrastructure, dashboards, and QBR preparation.

Requirements

• 4+ years of experience in client operations, implementation, or revenue operations in healthcare or health tech.
• Proven experience working directly with external partners and health plan stakeholders.
• Hands-on experience with API workflows, eligibility file operations, and data integrations.
• Proficiency with Salesforce, SFTP platforms, Asana or Jira, and data tools like Excel or Looker.
• Must be located in the United States.

Nice to have

• Familiarity with claims billing concepts, such as CPT codes, denials management, and RCM.

Culture & Benefits

• Comprehensive total rewards package including healthcare, disability, and retirement benefits.
• Discretionary performance-based bonuses and stock awards.
• Paid holidays and paid leave.
• Strong remote-friendly culture with flexible options for local employees.