Project Manager - Implementation (SaaS)

TL;DR

Project Manager - Implementation (SaaS): Managing end-to-end implementations for strategic customer accounts on the hirify.global Pro fundraising platform with an accent on scoping, planning, and stakeholder management. Focus on translating customer requirements into technical solutions and ensuring high-quality, on-time delivery of SaaS implementations.

Location: Remote (US). Associated with the NYC office.

Salary: $75,000 - $112,000 per year

Company

hirify.global is a global community and fundraising platform dedicated to helping individuals and nonprofits raise money for various causes.

What you will do

• Manage end-to-end SaaS implementations for strategic accounts, including scoping, planning, execution, and risk mitigation.
• Gather customer requirements to create tailored implementation plans that drive time to value.
• Perform "hands on keyboard" configuration of customer instances and asset creation.
• Provide strategic and technical guidance to optimize client campaigns and ensure successful launches.
• Collaborate with Product, Tech Services, and Account teams to ensure a seamless onboarding experience.
• Identify and implement process improvements to increase the quality of delivery.

Requirements

• Must be based in the United States (indicated by US salary, 401k, and US privacy laws).
• 2-4 years of Implementation and/or Project Management experience.
• Proven hands-on experience successfully implementing SaaS or enterprise software applications.
• Strong ability to prioritize workflow and manage deadlines in a fast-paced environment.
• Excellent client management and cross-functional collaboration skills.
• Technical acumen and the ability to solve conceptual problems independently.

Nice to have

• Experience managing client projects within the Salesforce ecosystem.
• Knowledge of the non-profit industry and its unique operational challenges.
• Experience with cloud-based CRM and Customer Success tools (e.g., Salesforce, ClickUp).

Culture & Benefits

• Mission-driven environment focused on making a positive difference in millions of lives.
• Comprehensive healthcare, dental, vision, and life insurance.
• 401(k) saving program and equity options.
• Holistic support including family planning, generous parental leave, and mental health resources.
• Flexible time-off policies and financial assistance for hybrid work.
• Strong commitment to DEI through ongoing initiatives and employee resource groups.