Lead Account Management (Health-Tech)

TL;DR

Lead Account Management (Health-Tech): Driving customer success outcomes, product adoption, and satisfaction for pharmacy benefits clients with an accent on reducing churn, identifying revenue expansion, and improving client health scores. Focus on leading and coaching a team, managing escalations, cross-functional coordination, and process improvements to ensure sustained client retention and growth.

Location: Remote (US, US-specific benefits including 401(k) and health insurance)

Company

Rapidly growing, venture-backed Health-Tech company disrupting Pharmacy Benefit Management with a next-generation drug acquisition platform powered by advanced technology and customer service.

What you will do

• Enable customer success outcomes like reduced churn, revenue expansion, higher product adoption, and improved satisfaction scores
• Manage team performance against key indicators for portfolio accounts
• Coach team members, identify training needs, and handle hiring support
• Build relationships with client leadership and understand their business challenges
• Coordinate cross-functional projects for escalated issues and service recovery
• Identify product/process gaps via impact assessments and manage expectations

Requirements

• Bachelor's degree or equivalent experience
• 5+ years in healthcare benefits/pharmacy benefits/commercial health insurance
• 5+ years in client relationship management
• 1-2 years people management or informal leadership experience
• Executive communication skills, problem-solving passion, and results-oriented mindset
• Ability to work independently and collaboratively

Culture & Benefits

• Mission-driven, collaborative culture guided by values of Integrity, Courage, and Together
• Competitive benefits: Medical/Dental/Vision/Life insurance, 401(k), Flexible Spending, Disability coverage
• Discretionary PTO, Paid Holidays, Parental Leave, EAP, Commuter Benefits, Wellness perks
• Professional development opportunities