Account Manager (Medtech)

TL;DR

Account Manager (PBA/Medicare): Managing the full client lifecycle from implementation through renewal with an accent on benefit execution and pricing accuracy. Focus on leading quality assurance initiatives, identifying claim discrepancies, and optimizing operational efficiency.

Location: Remote or Hybrid (Must be local to New York City or Denver area)

Salary: $80,000 - $100,000 USD

Company

An enterprise health technology company providing pharmacy benefit management (PBM) and comprehensive health platform solutions for employers and health plans.

What you will do

• Manage a designated book of business throughout the entire lifecycle, from implementation to go-live and renewal.
• Execute client benefit requests, including benefit and eligibility changes, override requests, and new implementations.
• Lead pre- and post-implementation quality assurance and testing to ensure coding and pricing accuracy.
• Conduct claim reviews to proactively identify and resolve discrepancies or inaccuracies.
• Handle and resolve sponsor and member issues, collaborating cross-functionally to streamline operations.
• Manage client relationships to drive positive NPS results and ensure account retention.

Requirements

• Location: Must be based in the US (Remote or local to NYC/Denver).
• Bachelor's degree with a record of strong academic performance.
• 5+ years of experience in PBM, health plans, benefits consulting, or healthcare.
• Proven track record of leading cross-functional initiatives and meeting strict deadlines.
• Experience working with both structured and unstructured data.
• Proficiency in Microsoft Office; SQL knowledge is a bonus.

Culture & Benefits

• Opportunity to rebuild trust in the US healthcare infrastructure.
• Flexible work arrangement with remote and hybrid options.
• Exposure to a comprehensive suite of health technology solutions.
• Inclusive workplace culture celebrating diversity and equal employment opportunities.