Manager, Deal Desk

TL;DR

Manager, Deal Desk (SaaS): Lead a team of analysts managing operational efficiency for GTM teams and end-to-end deal approval processes with an accent on compliance with pricing, discounting, and contractual guidelines. Focus on process optimization, cross-functional collaboration with Sales, Finance, Legal, and Customer Success, risk mitigation, and policy development to accelerate deal velocity and drive revenue growth.

Location: United States (Remote). For candidates residing within 50 miles of San Ramon office, Hybrid requiring 3 days a week (M, W, TH) in office.

Salary: $120,500 - $236,500 USD

Company

Leading provider of cloud contact center software bringing cloud innovation to customers worldwide.

What you will do

• Identify bottlenecks in deal desk processes and implement improvements to reduce cycle times and increase win rates
• Act as primary escalation point for sales reps on complex deals, partnering with Finance, Legal, and Product teams
• Flag and mitigate risks related to non-standard terms, competitive bids, multi-year commitments, and partner deals
• Collaborate on updating deal desk playbooks, support new product launches and international expansions
• Train deal desk team on best practices, conduct audits for policy adherence and compliance

Requirements

• 5+ years in Deal Desk, Sales Operations or Revenue Operations in SaaS or high-growth tech companies
• Proficiency in Salesforce (CRM/CPQ), familiarity with DocuSign CLM
• Strong analytical mindset, excellent communication skills, ability to influence without authority
• Experience with partner/channel deal structures and renewal management
• Comfort with ambiguity in a scaling, fast-paced environment

Culture & Benefits

• Team-first culture emphasizing innovation, growth, diversity, and inclusion
• Health, dental, vision coverage from day one (100% employee portion covered), STD/LTD, life insurance, 401k with matching
• Mental health support platform with therapy, coaching, mindfulness for employees and dependents
• Employee stock purchase plan, generous PTO, company holidays, volunteer hours, 12 weeks paid parental leave
• Performance bonus, stock, and other incentive compensation possible