Customer Success Specialist (SaaS)

TL;DR

Customer Success Specialist (SaaS): Managing the full customer journey from onboarding to renewal with an accent on customer satisfaction and retention. Focus on accelerating time-to-value, resolving client issues, and maintaining long-term relationships to meet monthly retention goals.

Location: Toronto, Ontario

Compensation: $55,000 - $65,000 CAD

Company

hirify.global is a mission-driven company focused on creating meaningful experiences and solving real problems for its customers through a value-based approach.

What you will do

• Manage the end-to-end customer journey from initial onboarding to contract renewal.
• Serve as the primary point of contact to develop and maintain strong client relationships.
• Conduct training and onboarding to ensure new customers reach their goals quickly.
• Drive customer engagement and accelerate time-to-value for the product.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Monitor account health to ensure high customer satisfaction and meet monthly retention targets.

Requirements

• Location: Must be based in Toronto, Ontario
• Strong organizational and process management skills.
• Excellent communication and interpersonal abilities.
• Experience in a customer-facing role (preferred).
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven problem-solving skills and a commitment to client advocacy.

Culture & Benefits

• Private pension matching and comprehensive healthcare benefits.
• Paid time off and provincial holidays for work-life balance.
• Paid parental leave to support growing families.
• Professional growth opportunities through Culture Crew and Emerging Leader programs.
• Inclusive environment with year-round trainings and connection events.

Hiring process

• The recruitment process includes the use of AI-supported tools for screening and assessing applicants.