Associate Customer Success Manager (SaaS)

TL;DR

Associate Customer Success Manager (SaaS): Managing a book of global, complex customers to drive adoption and value realization with an accent on detailed adoption analysis and stakeholder alignment. Focus on increasing customer retention, identifying expansion opportunities, and coordinating cross-functional efforts to resolve technical issues.

Location: Remote (United Kingdom)

Company

hirify.global lines up commercial operations so companies run as connected, smarter businesses by unifying pricing, quoting, contracting, and communications.

What you will do

• Manage a portfolio of global, complex customers invested in revenue operations.
• Perform adoption analysis and lead joint planning sessions to increase product usage.
• Lead value realization activities, including stakeholder alignment and roadmap reviews.
• Drive customer advocacy and ensure efficient resolution of technical issues by coordinating with internal partners.
• Identify expansion opportunities and mitigate risks to ensure successful renewals.

Requirements

• 2-4 years of experience in customer-facing roles (Customer Success, Sales, SDR/BDR, or Technical Support) working across EMEA.
• Native/C2 level English with native/C2 level French OR German.
• Bachelor’s degree or equivalent hands-on experience.
• Proficiency in Salesforce and Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Strong project management and communication skills to influence and align stakeholders.
• Must be based in the United Kingdom.

Nice to have

• Experience with SaaS or cloud solutions.
• Knowledge of CLM (Contract Lifecycle Management) or CPQ (Configure, Price, Quote).
• Previous experience with Salesforce or hirify.global products.

Culture & Benefits

• Collaborative, celebratory, and passionate team environment.
• Opportunities for individual and team development and innovation.
• Inclusive culture where every voice is heard.
• Focus on high-growth adaptability and professional growth.