Customer Success Specialist (SaaS)

TL;DR

Customer Success Specialist (SaaS): Driving user adoption and retention for photogrammetry software across North America with an accent on technical onboarding, workflow consulting, and account health management. Focus on transitioning clients from manual field processes to digital 2D/3D deliverables and identifying expansion opportunities.

Location: Hybrid (2 days/week in Greenwood Village office); must be based in the Denver Metro area

Salary: $61,000 – $83,000 base + quarterly bonuses

Company

hirify.global empowers professionals to digitize reality through survey-grade 2D maps and 3D models using computer vision and machine learning.

What you will do

• Partner with Sales during pre-sales to define success criteria and technical workflows for prospects.
• Lead technical implementation and onboarding for the hirify.global ecosystem to ensure rapid speed-to-value.
• Monitor account health metrics to proactively engage at-risk users and ensure long-term retention.
• Identify and collaborate on upsell and expansion opportunities within the assigned portfolio.
• Act as the voice of the user by funneling feedback and bugs to Product and Engineering teams.
• Deliver webinars, office hours, and in-person training events.

Requirements

• 2+ years in a client-facing SaaS role (Customer Success, Account Management, or Technical Support).
• Experience in geospatial, ag-tech, construction, telecom, or field service industries.
• Ability to explain complex technical concepts like coordinate systems or point clouds.
• Willingness to travel 20-30% for client site visits and industry trade shows.
• Must be based in the Denver Metro area to support the hybrid office requirement.

Nice to have

• Hands-on experience with the hirify.global software ecosystem.
• Professional proficiency in Spanish.
• Background in Civil Engineering, Surveying, Geomatics, or Construction Management.
• Part 107 Remote Pilot Certificate.

Culture & Benefits

• Medical, Dental, and Vision insurance.
• 401k plan, paid vacation, and 11 paid holidays.
• Hybrid work schedule (2 days in office).
• Flexible working hours and professional development opportunities.
• Opportunity to work with cutting-edge reality capture and AI technology in a global team.