Associate Customer Success Manager (Edtech)

TL;DR

Associate Customer Success Manager (Edtech): Managing a portfolio of SMB customers to drive product adoption, satisfaction, and renewal with an accent on account health and retention. Focus on leading renewal processes, identifying expansion opportunities, and educating users on platform functionality.

Location: Remote (Must be based in the US)

Salary: $65,000 - 80,000 plus commission

Company

hirify.global is an advanced learning platform specializing in certification, credentialing, test prep, and professional training.

What you will do

• Manage a book of SMB customers as the primary day-to-day point of contact to ensure high satisfaction and product adoption.
• Drive onboarding, training, and reboarding efforts to help customers realize maximum value from the platform.
• Lead the end-to-end renewal process for SMB accounts and proactively identify opportunities for expansion and upsells.
• Monitor account health metrics and implement risk mitigation strategies to prevent churn.
• Collaborate cross-functionally with Support, Product, and Engineering to resolve complex customer issues.
• Track and optimize key impact metrics including NRR, GRR, and CSAT.

Requirements

• 1–4 years of experience in a customer-facing role (Customer Success, Account Management, or Support) at a SaaS organization.
• Must be located in the United States (applications from candidates outside the US cannot be accepted).
• Strong written and verbal communication skills and a customer-centric mindset.
• Ability to organize and prioritize a high-volume portfolio of accounts.
• Willingness to travel up to 30% for customer visits and company retreats.

Nice to have

• Experience working within the Edtech SaaS domain.

Culture & Benefits

• Remote-first environment with annual in-person "Together Weeks" in Chicago.
• Comprehensive medical insurance covering 80% of premiums for employees and dependents.
• 401(K) Safe Harbor Non-Elective 3% contribution.
• Flex PTO, Wellness Days, Birthday PTO, and a company-wide Winter Break.
• Annual learning stipend of $1,200 and a workstation setup allowance.