Sr Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Orchestrating AI adoption and business outcomes for enterprise clients in KSA with an accent on value realization, retention, and account growth. Focus on guiding customers from AI design to production, managing high-ARR portfolios, and aligning cross-functional teams to ensure continuous return on investment.

Location: Remote, Saudi Arabia (Riyadh)

Company

hirify.global is an enterprise orchestration platform for building, deploying, and governing AI across multi-vendor environments.

What you will do

• Manage a portfolio of high-value accounts across KSA, ensuring successful onboarding, adoption, and retention.
• Align with customer stakeholders to define strategic objectives and track business outcome metrics.
• Advise customers on leveraging the platform to implement data science projects from design to production.
• Utilize adoption and health analytics to identify expansion opportunities and mitigate churn risks.
• Collaborate with Sales, Product, and Services teams to champion customer needs and unlock growth.
• Maintain up-to-date knowledge of AI trends and the competitive landscape to guide customer strategy.

Requirements

• Fluency in English and native Arabic are a must-have.
• Minimum 7 years of experience in Customer Success, Technical Account Management, or Client Relationship Management.
• Proven track record managing accounts ranging from $200k to multi-million dollar ARR.
• Expertise with retention KPIs such as GDR, NDR, Logo Retention, NPS, and CSAT.
• Ability to effectively engage and present to stakeholders from Analysts to C-level executives.
• Must be based in Saudi Arabia to work with customers across KSA.

Nice to have

• Working knowledge of big data technologies such as Hadoop and Spark.
• Experience working within hyper-growth, product-based technology companies.
• Strong project management and storytelling skills.

Culture & Benefits

• Opportunity to shape the future of AI within a globally recognized product company.
• Collaborative environment that values innovation, personal growth, and intellectual curiosity.
• Inclusive workplace culture rooted in dignity, decency, and fairness.
• Flexible remote-friendly work arrangement for the KSA region.