Enterprise Customer Success Manager (AI/Analytics)

TL;DR

Enterprise Customer Success Manager (AI/Analytics): Driving strategic value for key enterprise clients by guiding them through complex analytics and AI operationalization with an accent on platform adoption and strategic account growth. Focus on managing high-ARR portfolios, aligning technical solutions with business objectives, and influencing the product roadmap.

Location: Hybrid (3 days per week in downtown San Francisco office)

Salary: $115,000 - $145,000

Company

hirify.global is a leading cloud-based analytics and AI platform that enables organizations to embed real-time insights and AI into their products and workflows.

What you will do

• Own the success and strategic outcomes for a portfolio of high-value enterprise and strategic accounts.
• Act as a trusted advisor to translate customer business goals into actionable technical strategies.
• Drive platform adoption and engagement by providing guidance on BI best practices and product functionality.
• Collaborate cross-functionally with Product, Engineering, and Professional Services teams.
• Facilitate executive business reviews and synthesize customer feedback to influence the product roadmap.
• Travel regularly to customer locations domestically and internationally for strategic planning.

Requirements

• 5+ years in customer success, technical account management, or solution consulting within a SaaS environment.
• Proven experience managing strategic accounts, ideally with portfolios exceeding $1M ARR.
• Strong analytical acumen with experience in BI platforms, APIs, or data tools (e.g., SQL, Looker, Tableau, PowerBI).
• Excellent communication skills for engaging with both technical and non-technical stakeholders.
• Ability to work independently in fast-paced, ambiguous growth-stage environments.
• Must be based in San Francisco and able to work from the office 3 days a week.

Nice to have

• Experience managing pricing, sales, renewals, or expansion discussions.
• Background in product management or design thinking processes.
• Technical experience in data engineering or sales engineering.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits.
• 401k matching and WFH stipends.
• Paid time off, personal days, and floating/volunteer holidays.
• Parental leave and Employee Assistance Program.
• Wellness perks including Gympass and Shine.