Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI/SaaS): Managing strategic corporate relationships and driving product adoption for Language AI solutions with an accent on API integration and customer retention. Focus on conducting business reviews, mitigating churn risk, and collaborating with account executives to identify up-sell opportunities.

Location: Hybrid in Austin, USA (office attendance 2-3 times per week)

Company

hirify.global is a global AI product and research company providing high-quality translation and writing solutions to millions of users and businesses worldwide.

What you will do

• Build and maintain long-term strategic relationships with a corporate book of business to understand their ecosystems and goals.
• Conduct regular business reviews to present data-driven narratives demonstrating value and desired outcomes.
• Drive product adoption by educating customers on effective API usage and feature leverage.
• Collaborate with Account Executives to identify growth potential and create up-sell/cross-sell pipelines.
• Own customer renewals, forecast retention, and proactively identify and mitigate churn risks.
• Act as a customer advocate by collaborating with Support, Finance, and Legal teams to resolve issues efficiently.

Requirements

• Experience managing client relationships at senior levels with a proven track record in retention.
• Background in sales or account management, specifically regarding renewals and expansion.
• Technical comfort with APIs and experience supporting customers who integrate solutions into their own products.
• Experience in the Software/SaaS industry.
• Proficiency in Spanish is ideal; knowledge of Portuguese or French is highly beneficial.
• Must be based in or able to work from the Austin office in a hybrid capacity.

Culture & Benefits

• Hybrid work schedule with flexible hours to support effective collaboration.
• Virtual Shares providing employees with an ownership stake in the company's growth.
• 30 days of annual leave plus access to mental health resources.
• Monthly "Hack Fridays" for pursuing personal projects and cross-team creativity.
• Diverse, international environment with a team comprising over 90 nationalities.
• Regular in-person team events and a supportive, high-energy work culture.