Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Driving adoption and value realization for an AI-powered code review platform with an accent on relationship management, renewals, and expansion. Focus on scaling the customer journey, advocating for user needs to influence the product roadmap, and managing high-touch enterprise accounts.

Location: Hybrid (San Francisco)

Salary: Target OTE $125,000 - $225,000

Company

hirify.global is an R&D company creating Gen AI-driven code reviewers to enhance human-machine collaboration in software development.

What you will do

• Manage the full customer journey from kickoff to renewal and expansion.
• Build and maintain strong relationships with technical stakeholders and CxO-level leadership.
• Educate customers on product usage to maximize the value of the AI code review platform.
• Act as a customer advocate to influence the internal product roadmap based on user needs.
• Develop and present periodic business reviews to customer leadership.

Requirements

• At least 5 years of experience in customer success or account management.
• Technical competency to engage with software development practitioners and technical stakeholders.
• Proficiency with sales methodologies such as MEDDPICC, SPICED, or Command of Message.
• Familiarity with Git, GitHub, CI/CD, and modern software development ecosystems.
• Business fluency in spoken and written English.
• Ability to travel approximately 25% of the time to meet with customers.

Nice to have

• Experience with code review tools and AI or open-source technologies.
• Background working in early-stage, high-growth, VC-backed startups.
• Knowledge of major cloud providers and cloud-native technologies.
• Familiarity with observability, RCA, and debugging practices.

Culture & Benefits

• Opportunity to work on cutting-edge AI technology with real-world impact.
• Collaborative and innovative environment focused on collective intelligence.
• Competitive salary, equity, and comprehensive benefits.
• Professional development opportunities within a fast-paced technological world.