Strategic Customer Success Manager (AI)

TL;DR

Strategic Customer Success Manager (AI): Managing a portfolio of high-value Nordic telecom accounts to drive adoption and growth with an accent on retention and commercial expansion. Focus on leading complex delivery programs, executing multi-year account plans, and managing executive-level relationships to unlock multi-million dollar ARR growth.

Location: Hybrid (London, UK)

Company

hirify.global is an AI voice technology company protecting over 550 million users and 800+ businesses from spam and scams worldwide.

What you will do

• Own and grow a portfolio of 2–10 strategic Nordic accounts, ensuring retention and positive outcomes.
• Execute multi-year account plans aligned with customer goals and company product roadmaps.
• Drive product adoption and translate technical capabilities into measurable business impact.
• Lead end-to-end delivery of POCs, pilots, and complex programs through to production.
• Identify and close expansion opportunities, including upsells and cross-sells.
• Coordinate across Sales, Product, Engineering, and Support to manage risk and escalations.

Requirements

• 5+ years of experience in Customer Success or Strategic Account Management within SaaS or platform businesses.
• Proven track record managing large enterprise customers with multi-million dollar ARR.
• Strong program management skills and ability to lead cross-functional initiatives.
• Comfortable operating in technical environments involving APIs and integrations.
• Experience with executive-level stakeholder management.
• Fluency or strong proficiency in Nordic languages (Swedish, Finnish, Danish, or Norwegian) is highly desirable.

Nice to have

• Experience in telecommunications or highly regulated enterprise environments.
• Familiarity with Nordic business culture and markets.
• Background in voice technology, network security, or AI-driven products.

Culture & Benefits

• People-centric culture focused on personal and professional growth.
• Environment that encourages challenging the status quo and driving industry disruption.
• Recognized by Forbes, Deloitte, and G2 for culture, innovation, and leadership.
• Supportive and empowering team atmosphere with an energized work environment.