Sales Ops: Renewals & Cross-Sell Associate (SaaS)

TL;DR

Sales Ops: Renewals & Cross-Sell Associate (SaaS): Driving customer retention and revenue growth by managing renewals and supporting cross-sell activities with an accent on pipeline management and CRM operations. Focus on executing multi-channel outreach, preparing customized proposals, and optimizing the client renewal experience.

Location: Fully Remote (Greece)

Company

A leading provider of domain registration and web hosting services in Greece, empowering SMEs and freelancers with innovative online solutions.

What you will do

• Manage the renewal pipeline across all customer segments through multi-channel outreach.
• Prepare and send customized proposals and quotations following established pricing guidelines.
• Respond to inbound sales and drive cross-sell initiatives via ticketing, phone, chat, and email.
• Process contracts and sales transactions, ensuring accuracy and compliance.
• Support Account Managers and BDMs with administrative workflows, including purchase orders and invoices.
• Maintain accurate CRM records in HubSpot and prepare reports on renewal activities.

Requirements

• 2+ years of experience in a similar sales operations or customer retention role.
• Excellent written and verbal communication in Greek and English.
• Proficiency in CRM systems (HubSpot or similar) and MS Office.
• Experience handling contracts, purchase orders, and formal documentation.
• Strong organizational skills and high attention to detail.
• Ability to work in a fully remote setup.

Nice to have

• IT background or technical aptitude.

Culture & Benefits

• Fully remote working hours offering maximum flexibility and work-life balance.
• Inclusive culture that values respect, openness, and trusted collaboration.
• Commitment to ESG and ambitious sustainability goals.
• Opportunity to develop within a larger international group (hirify.global).