Strategic Account Manager

TL;DR

Strategic Account Manager (Sales): Oversee all Originations activity for Westlake’s Enterprise, CARMAX, and IMT Strategic regions, ensuring operational excellence, high-quality underwriting execution, and strong dealer partnerships with an accent on daily performance, coaching, strategic communication, and continuous improvement. Focus on achieving booking KPIs, conducting team huddles and training, handling escalations, reviewing dashboards, and managing fraud prevention.

Location: On-site role in Los Angeles, CA (Westlake Services, LLC. Corporate Office, 4751 Wilshire Blvd, Suite 100, Los Angeles, CA 90010, USA)

Total Compensation Potential: $110,000 – $115,000 (Base: $70,304 + Potential Bonus Range: $39,696 – $44,696)

Company

$18.2 Billion company specializing in auto financing and originations.

What you will do

• Achieve and maintain daily booking KPIs for Enterprise and IMT Strategic regions, participating in strategy meetings.
• Conduct daily huddles and training touchpoints with Credit Analysts and DSRs to align objectives and address gaps.
• Respond to Pre-Checks, Exception Requests, and dealership escalations promptly; connect daily with top strategic dealerships.
• Review Visor Bot dashboards, audit processes, track fraud cases, and ensure compliance with policies.
• Manage weekly and monthly tasks including coaching logs, fraud reports, team timecards, and HR hiring processes.
• Handle upper-management projects, audits, refunds, and system issues for strategic accounts.

Requirements

• Must work on-site in Los Angeles, CA.
• Deep understanding of underwriting workflow, Visor Bot metrics, fraud controls, and booking processes.
• Proven coaching and leadership skills to upskill teams and enforce accountability.
• Exceptional dealer relationship management for high-volume accounts like Enterprise, IMT, and CarMax.
• Strategic thinking to identify trends, troubleshoot obstacles, and implement scalable solutions.
• Clear communication with dealers, analysts, sales, and senior leadership; high responsiveness (calls within 2 hours).

Culture & Benefits

• Medical, Dental, Vision, Life Insurance, Long-term disability, Flexible Spending Account.
• 401K matching and Employee Stock Ownership Program.
• Paid Vacation, Sick days, Holidays; Wellness Programs, Annual Flu Shot.
• Metro Tap Card reimbursement (LA employees), Gym access (LA & Dallas offices).
• Career path opportunities, Employee Loan Assistance, Discounts on attractions, Rental Cars, Dell purchases.
• UKG Wallet for modern payroll access.