Senior Enterprise Customer Success Manager (DevOps)

TL;DR

Senior Enterprise Customer Success Manager (DevOps): Leading success planning and ensuring measurable value for enterprise customers of a cloud development platform with an accent on retention (GRR) and account expansion. Focus on navigating complex engineering organizations and driving strategic adoption of cloud emulator tooling.

Location: Fully remote (Globally distributed team)

Salary: $152,000–$220,000 (for US-based candidates)

Company

hirify.global is a Series A startup providing a high-fidelity emulator and local cloud development platform to empower developers to build and test cloud applications locally.

What you will do

• Act as a strategic partner to enterprise customers, aligning on business goals and success planning.
• Maintain Gross Retention Rate (GRR) above 90% through proactive risk identification and mitigation.
• Ensure customers are actively using core use cases with demonstrated, measurable value.
• Identify and influence meaningful expansion opportunities through account insight and engagement.
• Manage the portfolio with structured engagement and cross-functional alignment with TAMs, Sales, and Product teams.

Requirements

• 7+ years of experience in Customer Success managing large enterprise accounts.
• Experience in developer tooling or DevOps-focused SaaS.
• Proven ability to lead renewal conversations, QBRs, and value discussions with C-level stakeholders.
• Technical fluency in cloud infrastructure, CI/CD workflows, and developer tooling concepts.
• Experience with HubSpot or other CS/CRM platforms.
• Background in high-growth startup or scale-up environments.

Culture & Benefits

• Fully remote work arrangement.
• Competitive salary, 401K, and private medical insurance.
• Unlimited PTO and two additional company-wide holidays.
• Annual company retreats.
• Friendly and inclusive workplace culture with community guilds and online events.