Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Driving expansion revenue and managing a portfolio of healthcare and senior living customers with an accent on upsell and cross-sell opportunities. Focus on building strategic account plans, conducting business reviews, and maximizing incremental ARR.

Location: Hybrid (Cambridge, US/Canada)

Salary: $80,000 – $110,000 USD / $80,800 – $97,000 CAD Base + Commission

Company

hirify.global builds end-to-end foodservice technology for healthcare and senior living organizations to help care teams deliver better dining experiences.

What you will do

• Drive expansion revenue across assigned portfolio by identifying upsell and cross-sell opportunities.
• Conduct structured business reviews to highlight value delivered and uncover growth opportunities.
• Build strategic account plans and maintain relationships with operational and regional decision-makers.
• Collaborate with Customer Success to identify adoption gaps and whitespace opportunities.
• Create pricing proposals and execute deals with strong Salesforce discipline and accurate forecasting.
• Coordinate expansion efforts with channel partners and share industry insights to inform product direction.

Requirements

• 1–3 years of SaaS sales experience.
• Knowledge of SaaS environments and comfort with essential software tools.
• Strong communication, adaptability, active listening, and relationship building ability.
• Customer-focused mindset with ability to identify growth opportunities.
• Must be based in or able to work in a hybrid capacity in Cambridge (US/Canada).

Culture & Benefits

• Unlimited paid time off.
• 100% RRSP/401(k) matching up to 3%.
• Comprehensive health benefits (medical, dental, vision, life, disability) and paid parental leave from day one.
• Hybrid work flexibility and strong leadership support for work-life balance.
• Equity program participation and career development support.