Senior Technical Account Manager

TL;DR

Senior Technical Account Manager: Lead technical strategy for premier enterprise monitoring customers, architecting call flows, overseeing migrations, and driving improvements with an accent on reliability, low latency, and incident response. Focus on synthesizing requirements for product roadmap, coordinating cross-functional efforts, and mentoring juniors in high-stakes emergency response environments.

Location: Remote

Salary: $150,000 - $180,000 + equity

Company

Leading public safety AI company unlocking real-time intelligence for first responders from 700M+ devices, global enterprises, and agencies.

What you will do

• Lead technical strategy as trusted advisor and escalation point for high-value customers.
• Architect enterprise-grade call flows, failover strategies, and custom integrations.
• Audit system performance, identify risks, and drive reliability improvements.
• Direct incident response, root cause analysis, and remediation strategies.
• Synthesize customer requirements into feedback for product and engineering roadmap.
• Orchestrate platform migrations and feature rollouts with zero downtime.

Requirements

• 8+ years as Technical Account Manager, Solutions Engineer, or similar senior role for enterprise customers.
• Expert in APIs, complex distributed systems, and cloud platforms.
• Proven track record in high-uptime, low-latency, reliable environments.
• Mastery in incident management under pressure.
• Architectural vision for end-to-end workflows across networks.
• Superior communication for C-suite stakeholders.
• High autonomy, ownership, and data-driven mindset.
• Willingness to travel up to 10%

Nice to have

• Expertise in telephony (SIP, VoIP, call routing).
• Experience with public safety tech, medical alerts, or contact centers.
• Advanced SRE practices, SLOs, error budgets.
• Managing multi-party integrations.

Culture & Benefits

• Mission-driven culture focused on innovation, collaboration, growth, and impact.
• Values: elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, winning together.
• Competitive salary, benefits, and equity participation.
• Dynamic, flexible startup environment with talented team.