IT Asset Management Coordinator (Hardware)

TL;DR

IT Asset Management Coordinator (IT Operations): Managing the full device lifecycle for laptops, tablets, and phones with an accent on hardware logistics, inventory tracking, and basic technical configuration. Focus on maintaining asset data accuracy, coordinating shipments between offices, and performing initial device diagnostics and OS installation.

Location: On-site in Cambridge, MA. Must have unrestricted right to work in the United States (Citizen or Green Card holder).

Salary: $23 - $26.44 per hour

Company

Woman-owned IT services company specializing in device lifecycle management and authorized hardware repairs for global clients.

What you will do

• Coordinate the full device lifecycle, including check-ins, service ticket creation, and warranty verification for laptops, tablets, and phones.
• Review, diagnose, and troubleshoot customer devices to identify performance issues and determine required repairs.
• Manage the physical transfer of devices and parts between offices, including shipments, deliveries, and manifest preparation.
• Update internal and client asset management systems to document lifecycle details, escalations, and resolution steps.
• Install and configure operating systems, security software, and other peripheral applications based on customer requirements.
• Conduct inventory cycle counts, reconcile discrepancies, and manage e-waste or long-term storage for non-deployable assets.

Requirements

• 1+ years of experience in a customer service role.
• Proficiency with Microsoft Office or Google Suite.
• Ability to regularly lift, push, or pull 50+ lbs.
• Unrestricted right to work in the United States (Natural citizens or Green Card holders).
• Strong organizational skills and attention to detail for managing multiple simultaneous tasks.

Nice to have

• Experience with Netsuite or other applicable SaaS platforms.
• Familiarity with hardware repairs, shipping/receiving, or general IT workflows.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision insurance plans.
• 401(k) with employer match, HSA, and FSA options.
• Company-paid Life Insurance and Employee Assistance Program (EAP).
• Generous vacation and sick time, plus paid time off for community volunteering.
• Free Coursera Professional Certifications for continuous skill development.
• Commuter benefits and adoption assistance.