Client Success Manager (Fintech)

TL;DR

Client Success Manager (Fintech): Providing technical information and assistance to clients regarding payment products and services with an accent on issue resolution and technical consultation. Focus on analyzing client-initiated changes, conducting internal research to solve technical problems, and maintaining client credibility through product knowledge.

Location: Must be based in Cuajimalpa, Mexico

Company

hirify.global is a leading provider of payment technology services for merchants, consumers, and financial institutions.

What you will do

• Provide accurate technical information, advice, and assistance to clients regarding the organization's products and services.
• Research and develop proposals for new solutions to resolve technical problems and track outstanding issues.
• Facilitate client inquiries and resolve multi-client issues following the Issue Resolution Methodology.
• Analyze and evaluate client-initiated change requests and perform account maintenance where necessary.
• Collaborate with technical teams, vendors, and account managers to communicate resolutions to clients.
• Maintain up-to-date documentation using computerized systems and databases.

Requirements

• Bachelor's Degree or equivalent training and experience.
• Demonstrated effective written and oral communication skills.
• Ability to understand and communicate technical changes in easy-to-understand business terms.
• Capacity to solve problems using experience and good judgment.
• Location: Must be based in Cuajimalpa, Mexico.

Nice to have

• Minimum 2 years of relevant professional experience.
• Prior experience within the credit card industry.

Culture & Benefits

• Full-time staff position.
• Structured environment with detailed instructions and guidance on all work.
• Opportunity to build professional credibility in the fintech and payment systems domain.