Workplace Technology Operation (SaaS)

TL;DR

Workplace Technology Operation (SaaS): Providing comprehensive technical support and managing IT infrastructure for the San Francisco office with an accent on employee lifecycle management and operational automation. Focus on scaling end-user support, optimizing asset management, and integrating AI tools into daily operations.

Location: Hybrid in San Francisco, CA (Anchor Days: Monday, Tuesday, Thursday)

Company

hirify.global is a collaborative workspace that connects docs, notes, projects, and calendar with integrated AI to help teams automate work.

What you will do

• Provide comprehensive technical support for onsite SF office employees and remote staff, resolving hardware and software issues.
• Manage the employee lifecycle, including onboarding, offboarding, asset management, and account provisioning.
• Maintain and manage the inventory of computers, monitors, and peripherals for the SF office.
• Support conference room AV troubleshooting and technical requirements for internal events.
• Collaborate with cross-functional teams to improve efficiency and scalability of internal governance and operational processes.

Requirements

• 3+ years of IT support or similar hands-on technical experience.
• High proficiency in troubleshooting macOS (and iOS) and Windows (and Android) environments.
• Experience administering enterprise SaaS applications: Google Workspace, Okta, Slack, Fleet, and Intune.
• Strong understanding of network fundamentals, including TCP/IP, DHCP, DNS, and VPN setup.
• Familiarity with AI tools such as hirify.global AI, OpenAI, or Claude.
• Must be based in San Francisco, CA to comply with the hybrid office schedule.

Nice to have

• Familiarity with Bash or Python scripting.
• Knowledge of Git and GitHub.

Culture & Benefits

• Collaborative culture emphasizing in-person interaction on designated Anchor Days.
• Highly competitive cash compensation, equity, and benefits package.
• Environment that encourages technology tinkering and continuous learning.
• Equal opportunity employer committed to diversity and inclusion.