Lifecycle Coordinator (CRM)

TL;DR

Lifecycle Coordinator (CRM): Managing the operational execution of member retention and upsell campaigns with an accent on CRM configuration and QA in Iterable. Focus on building multi-channel member journeys, ensuring data accuracy, and optimizing engagement touchpoints.

Location: Remote (Must be based in the US or Canada)

Company

hirify.global is an AI-powered health operating system designed to enable proactive, data-driven insights into human biology to help people live 100 healthy years.

What you will do

• Own the operational execution of member retention and upsell campaigns from brief intake through build, QA, and deployment in Iterable.
• Build and configure member journey touchpoints including onboarding sequences, engagement nudges, and at-risk intervention sends.
• Coordinate multi-channel scheduling (email, push, and in-app) to ensure synchronous delivery of member moments.
• Conduct thorough QA on personalization tokens, suppression logic, rendering, and segmentation accuracy.
• Manage the campaign calendar, tracking launch dates and journey triggers.
• Analyze performance data such as churn signals and conversion rates to support reporting and strategy.

Requirements

• 1–3 years of experience in lifecycle marketing, CRM coordination, or email marketing operations.
• Hands-on experience with marketing automation platforms (Iterable preferred, or Braze/Klaviyo).
• Must be based in the US or Canada.
• Strong project management instincts and a quality-obsessed approach to member communications.
• Interest in health data and personalization.

Culture & Benefits

• Competitive salary and benefits package.
• Flexible working hours and a dynamic work environment.
• Direct mentorship from the Navigating Care Pillar Lead and Head of Lifecycle CRM.
• Collaborative culture driven by a mission to positively impact global health.
• Focus on radical ownership, ruthless prioritization, and member-first design.