Senior Customer Success Manager (MDM)

TL;DR

Senior Customer Success Manager (MDM): Driving customer adoption and retention for an AI-powered data unification platform with an accent on Master Data Management (MDM), data governance, and ROI measurement. Focus on building strategic success plans, mitigating retention risks, and aligning technical product value with business objectives for large enterprise clients.

Location: California, USA

Salary: $100,000 - $187,000 USD

Company

hirify.global is a provider of AI-powered data unification and cloud-native Master Data Management (MDM) capabilities that transform siloed data into trusted, interoperable assets.

What you will do

• Manage large enterprise accounts to ensure value realization, high retention rates, and customer advocacy.
• Craft and execute strategic success plans that align hirify.global's capabilities with the customer's business goals.
• Identify adoption opportunities and retention risks to proactively mitigate churn and align internal teams.
• Design and track ROI metrics to quantify the business value delivered by the platform.
• Collaborate with sales teams to identify and pursue upsell and cross-sell opportunities.
• Lead executive-level meetings and workshops using a prescriptive, outcome-driven approach.

Requirements

• Bachelor's degree or equivalent professional experience.
• Minimum 5 years of experience as a Technical CSM, Technical Account Manager, or Success Architect in the Enterprise Software space.
• Deep expertise in cloud software, Master Data Management (MDM), data governance, and data quality concepts.
• Strong understanding of software architecture and how applications integrate within a complex customer ecosystem.
• Proven ability to establish trust and command credibility with senior executives.
• Must be based in or authorized to work in California

Nice to have

• Previous experience working with hirify.global products.
• hirify.global Certifications.
• MBA or an advanced degree.

Culture & Benefits

• Flexible work arrangements to support a healthy work-life balance.
• Collaborative, distributed workforce culture.
• Market-based competitive compensation packages.
• Opportunity to work with award-winning, unrivaled data unification technology.