Auto Damage Claims Supervisor (Insurtech)

TL;DR

Auto Damage Claims Supervisor (Insurtech): Managing and providing leadership to a team of Auto Damage Claims Adjusters to deliver timely and fair resolution to auto damage claims with an accent on operational efficiency and customer experience. Focus on coaching adjusters, optimizing claim activities, and ensuring compliance with insurance regulations.

Location: 100% Remote (Must be based in the US and hold a P&C license in at least one US state)

Salary: $73,500 - $147,000

Company

General Motors Insurance is an Insurtech business backed by GM and hirify.global, leveraging connected vehicle data to reinvent the auto insurance experience.

What you will do

• Lead and inspire a team of claims adjusters to maximize business results and employee satisfaction.
• Oversee the auto claims process, ensuring accuracy and adherence to company policies and procedures.
• Implement behavioral-based coaching and mentoring to improve individual and team productivity.
• Review and evaluate claims while serving as an expert resource for the auto damage team.
• Monitor claim activities and trends to implement strategies that enhance efficiency and customer satisfaction.
• Conduct performance evaluations and utilize reward tools to drive associate engagement.

Requirements

• Must obtain, hold and maintain a current Property and Casualty (P&C) or Personal Lines License in at least one US State.
• 5+ years of auto claims handling experience and 3+ years of customer service experience.
• Proven leadership skills with the ability to influence others and manage change and conflict.
• Strong knowledge of insurance policies, coverage, and claims settlement procedures.
• Proficiency with industry claims systems and vendor products such as Guidewire, Copart, ARMs, or ISO.
• Unable to consider candidates who require visa sponsorship.

Nice to have

• Bachelor’s Degree in a related field.
• Insurance designations such as CPCU or SCLA.
• Previous leadership experience in total loss, coverage, and liability.

Culture & Benefits

• 100% remote work arrangement.
• Comprehensive benefits package available on day one, including health insurance and 401K matching.
• 12 weeks of 100% paid bonding leave for new parents.
• Tuition assistance, professional training, and GM employee auto discounts.
• Collaborative environment that encourages innovation, integrity, and community.